This is a user-friendly textbook that covers qualitative, quantitative and social media methods, providing tourism, hospitality and events students and course leaders with an accessible guide for learning and teaching marketing research.
The book contains essential information on how to conduct research on visitor trends, experiences, preferences and lifestyles, shedding light on customer preferences, product changes, promotional efforts and pricing differences to ensure the destination is successful. It offers guidance on how to write, conduct and analyze the results of surveys, or use qualitative methods such as focus groups, interviews, projective techniques and observation. It also illustrates how social media can be used as a new means to determine visitor preferences by analyzing online data and conversations. Other content includes suggestions and examples on turning research data into actionable recommendations as well as advice on writing and presenting the final report.
Integrated with a wide range of case studies per chapter, this short and accessible textbook is essential reading for all students wishing to gain knowledge as to what visitors want from the travel, hospitality and/or event experience.
Bonita Kolb is Emeritus Professor at Lycoming College, Williamsport, USA, currently living in Nashville, Tennessee.
Chapter One: Researching Changing Visitor Preferences
Chapter Two: Understanding Cultural and Ethical Research Issues
Chapter Three: Starting the Research Process
Chapter Four: Choosing Research Participants
Chapter Five: Writing a Visitor Survey
Chapter Six: Administering Visitor Surveys
Chapter Seven: Moderating Focus Groups
Chapter Eight: Managing Projective Techniques and Observation Research
Chapter Nine: Conducting Visitor Interviews
Chapter Ten: Using Social Media to Conduct Research
Chapter Eleven: Analyzing Research Data
Chapter Twelve: Preparing the Report and Presentation