Total Facility Management

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Beschreibung

The importance of effective facility management in enabling organizations to function efficiently is widely recognized. The fourth edition of Total Facility Management offers a comprehensive treatment of what facility management means to owners, operators, tenants, facility managers and professional advisors, as well as containing advice on how facilities can be better managed from a number of perspectives. It consolidates current best practice, defines and develops emergent areas and offers a pathway for the future development of facility management.

The facility management body of knowledge now benefits from the publication of several national and international standards, none of which were available when earlier editions of the book were published. The opportunity has been taken to modify the structure and content of this new edition to align it with these standards to provide readers and their organizations with a comprehensive treatment of the subject. Greater emphasis has been given to facility planning, especially the briefing stage in the design of a new or refurbished facility; design for operability; stakeholder management; outsourcing; procurement; transition; performance management; environmental management; sustainability; maintenance management; information management and building information modelling (BIM). Throughout the book, the links between facility management practice and the organisation's business objectives are emphasised.

Readers worldwide will find this fourth edition a valuable and thought-provoking blend of the principles and practice of facility management.



Brian Atkin PhD, MPhil, BSc, FRICS, FCIOB
Brian Atkin is a Director of The Facilities Society, a not-for-profit body dedicated to interdisciplinary and cross-sector academic enterprise to support the needs of the UK research community, government, businesses and the public interest. His experience and achievements span the disciplines of project management, construction management and facility management. As a member of British Standards Institution's FM Advisory Group and FM Technical Committee, he is well-placed to advise on current best practices and emerging trends in facility management. He has served on other advisory groups and steering committees covering standards, innovation, competitiveness and information technology (including BIM), and is actively involved in learning and business development for major corporations.  Over the years, Brian Atkin has been appointed to professorships in the UK (University of Reading), Sweden (Lund University and The Royal Institute of Technology) and Australia (Queensland University of Technology).

Adrian Brooks BSc (Hons) MBA MRICS
Adrian is a Director of GVA Acuity Limited, a management organisation focused on the delivery of a broad range of services for property owners and corporate occupiers. Adrian is responsible for operations including both facility management and facility consulting, having held board positions in other property and facilities management businesses previously. Adrian is the Chairman of the FM Advisory Committee and a member of the Construction & Built Environment Sector Policy and Strategy Committee for the British Standards Institution. He continues to provide strategic advice to Blue chip organisations internationally and is a regular speaker on best practice techniques and facilities issues.



Autorentext
Brian Atkin PhD, MPhil, BSc, FRICS, FCIOB
Brian Atkin is a Director of The Facilities Society, a not-for-profit body dedicated to interdisciplinary and cross-sector academic enterprise to support the needs of the UK research community, government, businesses and the public interest. His experience and achievements span the disciplines of project management, construction management and facility management. As a member of British Standards Institution's FM Advisory Group and FM Technical Committee, he is well-placed to advise on current best practices and emerging trends in facility management. He has served on other advisory groups and steering committees covering standards, innovation, competitiveness and information technology (including BIM), and is actively involved in learning and business development for major corporations. Over the years, Brian Atkin has been appointed to professorships in the UK (University of Reading), Sweden (Lund University and The Royal Institute of Technology) and Australia (Queensland University of Technology).

Adrian Brooks BSc (Hons) MBA MRICS
Adrian is a Director of GVA Acuity Limited, a management organisation focused on the delivery of a broad range of services for property owners and corporate occupiers. Adrian is responsible for operations including both facility management and facility consulting, having held board positions in other property and facilities management businesses previously. Adrian is the Chairman of the FM Advisory Committee and a member of the Construction & Built Environment Sector Policy and Strategy Committee for the British Standards Institution. He continues to provide strategic advice to Blue chip organisations internationally and is a regular speaker on best practice techniques and facilities issues.



Inhalt

Preface to the Fourth Edition x

Abbreviations xii

Introduction 1

The organization 1

The customer as end-user 1

Principles, process and procedures 2

1 Fundamentals 3

Key issues 3

Introduction 4

Background 4

Key concepts 8

Other concepts 13

Key roles, responsibilities and accountabilities 15

Core competence in facility management 16

Conclusions 17

Checklist 18

2 Facility planning 19

Key issues 19

Introduction 20

Real estate management 21

The own, lease or rent decision 21

The totally serviced workplace 22

Space management 23

Space utilization and efficiency 24

Design and facility management briefing 26

The feasibility study 34

Design development 35

Stakeholders 36

Risks and opportunities 39

Conclusions 39

Checklist 40

3 Facility management strategy 42

Key issues 42

Introduction 43

The business context 44

Business drivers and constraints 45

Organizational management levels 46

Cross-cultural management 47

Strategy formulation 48

Strategic analysis 50

Solution development 53

Strategy implementation 55

Conclusions 57

Checklist 57

4 Human resources management 59

Key issues 59

Introduction 60

Personnel management 60

Conclusions 66

Checklist 66

5 Workplace productivity 68

Key issues 68

Introduction 69

Measuring productivity 69

Sick building syndrome 76

Design issues 77

Unconventional working arrangements 78

Conclusions 83

Checklist 83

6 Health, safety and security 85

Key issues 85

Introduction 86

Health, safety and security policy 87

Zero accidents 88

Occupational health and safety 88

Compliance 89

Hazard and risk assessment 92

Security and well-being 93

Conclusions 95

Checklist 95

7 The outsourcing decision 97

Key issues 97

Introduction 98

Establishing the baseline 99

Attributes of service provision 105

Options for service delivery 109

Evaluating options 116

Conclusions 118

Checklist 118

8 Procurement 120

Key issues 120

Introduction 121

The procurement process 122

Centralized versus decentralized procurement 123

Procurement policy and procedures 124

Roles, responsibilities and accountabilities 126

Prequalification of service providers 126

Request for proposals or tender 131

Tendering 140

Financial close 142

Conclusions 145

Checklist 145

9 Service delivery 147

Key issues 147

Introduction 148

The internal customer as end-user 149

Insourcing 150

The in-house team 150

External service providers 151

Mobilization 152

Contract management 155

Conclusions 162

Checklist 162

10 Specialist services and partnership 164

Key issues 164

Introduction 165

ICT services 166

Health-care services 169

Security and protection services 170

Custodial services 170

Professional services 171

Performance and SLAs 172

Risk, insurance and indemnities 172

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Produktinformationen

Titel
Total Facility Management
Autor
EAN
9781118655474
ISBN
978-1-118-65547-4
Format
E-Book (pdf)
Herausgeber
Wiley-Blackwell
Genre
Bau- und Umwelttechnik
Veröffentlichung
17.12.2014
Digitaler Kopierschutz
Adobe-DRM
Dateigrösse
2.88 MB
Anzahl Seiten
408
Jahr
2014
Untertitel
Englisch
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