Today s cutting-edge organisations are increasingly investing in technological innovations such as enterprise information systems to improve their operational performance. The benefits are often below expectations due to the misalignment in the effectiveness of both the system and the operations. Exploring the interactions between these and examining the influence of various organisational factors such as strategies and cross-functional teams, this book provides guidelines for information systems professionals, managers and academics for leading an organisation to a strong, sustainable, competitive advantage by improving its operational performance.
Dr. Ricardo Santa is Assistant Professor at Alfaisal University. He holds a Doctor of Business Research degree from CQ University, Australia and several other professional qualifications. He has extensive experience as a Software Engineer and an active interest in continuous innovation, operations management, and quality management.