Steven Phillips is an ERP professional with over twenty-seven years of implementation experience as a software consultant and a practitioner within industry. His background includes senior management education, software selection, project management, application consulting, process redesign, systems design, testing, training, and post go-live support. This extensive knowledge is coupled with a rare combination of functional experience in operations management, IT management, and business re-engineering. His industry experiences include manufacturing, distribution, business services, and the public sector. Steve has a degree in Production & Operations Management with advanced studies in Industrial Management. Previously certified by the American Production and Inventory Control Society, he has written articles appearing in APICS publications.
This is the first book to present comprehensive strategies and techniques that enable organizations to take charge of their ERP projects to drive success. The author describes how to become less dependent on outside consultants, significantly reduce implementation and support costs, mitigate project risks, and design business solutions that work for your company.
This book also contains hundreds of tips to create internal project ownership, select ERP software, manage service providers, transfer software knowledge, develop the right implementation strategies, establish a realistic schedule and budget, and streamline business processes. It is a guide to making informed decisions during each project phase. The information is applicable to new implementations and system upgrades.